How to Install

Install monitor agent

Please following steps to install monitor agent on Windows computer:

  • 1. Download the monitor agent here.
  • 2. Create a new folder under Windows computer e.g. C:\ITCloud .
  • 3. Unzip download to the folder.
  • 4. Unzip download to the folder.
  • 3. Go to the folder and right file "ITApp.exe", then select "Run as administrator".
  • 4. Input your login information, click "Login".
  • 5. Select your subscription and click"Save". Click "Next" to continue.
  • 6. Enable "Network Scan" and input the network to scan. Click "Add" to add the network. Click "Next" to continue
  • 7. Input your login access for network device e.g. domain admin account, Windows login account (if not domain joined), snmp community. Click "Add" to add the account. Click "Next" to continue
  • 8. Click "Finish" to install Windows service.

Setup Group Policy

To allow network agent to collect information on Windows computer, the fastest method is to use group policy to allow the WMI and SNMP on the computer. Please follow below steps to create the policy:
  • 1. Open "Group Policy Management", create new group policy.
  • 2. Open "Computer Configuration->Control Panel Settings->Services", create following service.
    Startup : Automatic
    Service Name : WinRm
    Service Action : Start service
  • 3. Open "Computer Configuration->Administrative Templates->Network->Network Connections->Windows Firewall->Domain Profile", double click on "Windows Firewall: Allow ICMP exceptions". Select "Enabled" and "Allow inbound echo request".
  • 4. Open "Computer Configuration->Administrative Templates->Network->SNMP", double click on "Communities". Select "Enabled" and click "Show" to input the communities.
  • 5. Open "Computer Configuration->Administrative Templates->Network->SNMP", double click on "Permitted Managers". Select "Enabled" and click "Show" to input the IP of the monitor agent and "" in the IP.
  • 6. Open "Computer Configuration->Administrative Settings->Security Settings->Windows Firewall with Advance Security->Inbound Rules", right click the policy and select new rule. Add following rules
    Rule Type : Predefined: Windows Management Instrumentation (WMI)
    Action : Allow the connections

    Rule Type : Predefined: SNMP Service
    Action : Allow the connections

  • 6. Finally, link the policy to root domain.

Enable SNMP

The monitor agent will use SNMP service to gather network information e.g. traffic, memory usage, disk spaces.

To Enable SNMP on Windows Server, please follow steps below :
  • 1. Open Windows Power Shell, run command "Add-WindowsFeature SNMP-Service" to install SNMP services.
  • 2. Open "Administrative Tools->Services", double click on "SNMP Service". on security page, input community name and IP of the monitor agent. (You may skip this step, if you server is domain joined and group policy have been setup).

For other device e.g. switch, firewall, please follow user manual to enable SNMP service. Remember to allow the monitor agent IP to access SNMP.