What is IT maintenance service included ?

- 2024-01-11 -
Our IT service divided into two parts of services. One is monitoring services, the second is routine task.

For monitoring service, we will keep monitor your server and network status by our in-house monitoring system, following will be monitored :
- Server monitoring e.g. disk usage monitor, CPU and RAM usage monitor, backup status.
- Network monitor e.g. analysis network traffic, internet access analysis (if firewall supported)
- Service status monitoring e.g. Web site, email, DNS.
- Mailbox usage monitor (it only support Exchange Online or Exchange server.)

For routine service task, it will reduce your service hour. Following will be included :
- Workstation checking, check anti-virus status, change backup disk, install application on workstation
- Administrative task e.g. create user, create mailbox, change mailbox setting
- Workstation trouble shooting.
- Wifi, server, mobile device connectivity problem.

For other services such as server application installation, re-installation of server / server recovery, firewall or network reconfiguration, server setting reconfiguration will not be included in IT maintenance service. But we can provide that kind of services with additional charge.