If your server is down, we will inspect the cause of the problem and try to fix it as soon as possible. If it is cause by hardware issue. You need to contact hardware vendor to fix the hardware problem. If it is cause by software, we may need to contact related software provider to solve the problem. we will help you to identify the problem and communicate with them to solve the problem.

If your server is infected with virus or ransomware, we will first identify the source of the virus and ransomware. Then we will shutdown the infected device or workstation. Secondary, we will inspect server to check whether it needs to re-install or not. It will need extra service charge. Depend on the storage and data size, it may need a few days to re-install the server and resume your operation to normal.