Managed I.T. Services

Overview

In today's rapidly evolving technological landscape, computer technology has become an indispensable component of modern business operations. The ever-increasing integration of technology into daily life has led to a surge in demand for reliable IT services. As a result, Thinking Technology has expanded its expertise to include "cloud technology" and has emerged as one of the service providers for Microsoft Azure.

As a provider of Managed IT services, IT Managed services, computer maintenance, server maintenance, computer support, and PC support, Thinking Technology Limited is committed to developing innovative cloud technologies that cater to the specific needs of businesses. With a focus on solving network issues and providing seamless IT solutions, the company has established itself as a leading IT consultant in the industry.

One of the key offerings from Thinking Technology is the "monitor email + external email backup system," designed to address the common concern of losing email records and ensuring smooth company management. In today's data-driven world, effective communication and record-keeping are of paramount importance. This innovative system allows users to gain valuable insights into staff email usage, enabling them to make informed decisions regarding user management and server administration.

This comprehensive IT maintenance service is designed to help businesses monitor their computer systems around the clock. With 7x24 proactive monitoring, users can access real-time information about the operation of their computer systems. In case of any issues, the system automatically notifies system engineering officers for necessary corrections or replacement of parts. This proactive approach to IT maintenance enables businesses to focus on their core operations while enjoying the peace of mind that comes from having a reliable IT infrastructure.

In addition to email monitoring, Thinking Technology offers a range of "small investment, big improvement" office computer solutions. These solutions are aimed at enhancing computer support and providing users with the tools they need to optimize their IT infrastructure. Among these is an email filtering system designed specifically for outdoor use, ensuring that employees can stay connected and productive even when working remotely.

Other offerings include Cloud Content Management, archive management systems, and Workflow Management program management systems. These cutting-edge solutions help businesses streamline their operations, improve collaboration, and make better use of their IT resources. By offering a comprehensive suite of IT services, Thinking Technology is well-positioned to cater to the diverse needs of its clients, regardless of size or industry.

With a focus on server maintenance and server support, Thinking Technology ensures that businesses have a reliable and robust IT environment. The company's PC support and computer support services cater to the needs of various businesses, regardless of size or industry. By offering both onsite service and remote support, the company ensures that its clients have access to the assistance they need, whenever they need it.

Proactive monitoring is a crucial aspect of Thinking Technology's comprehensive IT service offerings. By continually monitoring their clients' IT systems, the company can detect potential issues before they escalate, ensuring minimal downtime and maximum efficiency. This proactive approach to IT maintenance enables businesses to focus on their core operations while enjoying the peace of mind that comes from having a reliable IT infrastructure.

The foundation of Thinking Technology's success lies in its commitment to a "professional" and "integrity" driven approach. By building trust with its clients and offering long-term support, the company has established itself as a leading provider of IT services. With a team of dedicated professionals, Thinking Technology is well-equipped to handle the ever-changing needs of the modern business landscape.

In conclusion, Thinking Technology's extensive range of IT services, including server maintenance, server support, PC support, computer support, user management, and server administration, is designed to help businesses optimize their IT infrastructure and ensure smooth operations. By offering proactive monitoring, onsite service, and remote support, the company is well-positioned to cater to the diverse needs of its clients. With a commitment to professionalism and integrity, Thinking Technology continues to win customer confidence and secure long-term support.

As the demand for reliable IT services continues to grow, Thinking Technology remains dedicated to expanding its offerings and staying ahead of the curve. By embracing the latest advancements in cloud technology and offering innovative solutions such as Cloud Computing Microsoft Azure, the company is poised for continued success in the ever-evolving world of computer technology.

With the increasing reliance on technology in virtually every aspect of modern life, businesses need to ensure that their IT infrastructure is robust, secure, and efficient. Thinking Technology's Managed IT services, IT Managed services, computer maintenance, server maintenance, computer support, and PC support are designed to help businesses achieve just that. By providing comprehensive solutions to solve network issues, the company enables businesses to stay ahead in today's competitive landscape.

Proactive monitoring is a key component of Thinking Technology's IT service offerings. By constantly monitoring their clients' IT systems, the company can identify potential issues before they escalate, ensuring minimal downtime and maximum efficiency. This forward-thinking approach to IT maintenance allows businesses to concentrate on their core operations while enjoying the peace of mind that comes from having a reliable IT infrastructure.

Cloud computing has revolutionized the way businesses store, access, and manage their data. Thinking Technology's expertise in this field enables them to provide innovative solutions that leverage the power of the cloud to improve efficiency and reduce costs. By offering services such as Cloud Computing Microsoft Azure, the company is well-equipped to help businesses take full advantage of the benefits of cloud technology.

Server administration is a critical aspect of any IT infrastructure, and Thinking Technology's IT admin task services ensure that businesses can maintain the optimal performance of their servers. With a team of skilled professionals, the company can handle a wide range of server-related tasks, from routine maintenance to more complex issues that may arise.

As a leading IT consultant, Thinking Technology understands the importance of staying up-to-date with the latest developments in the industry. By keeping abreast of new technologies and trends, the company is able to provide its clients with the most effective and efficient solutions to meet their IT needs.

In summary, Thinking Technology's wide array of IT services, including server maintenance, server support, PC support, computer support, user management, and server administration, are designed to help businesses optimize their IT infrastructure and ensure seamless operations. By offering proactive monitoring, onsite service, and remote support, the company is well-equipped to cater to the diverse needs of its clients. Through its commitment to professionalism and integrity, Thinking Technology continues to earn customer trust and secure long-term support.

As the demand for reliable IT services continues to grow, Thinking Technology remains devoted to expanding its offerings and staying ahead of the curve. By embracing the latest advancements in cloud computing and offering innovative solutions such as Cloud Computing Microsoft Azure, the company is set to achieve continued success in the ever-evolving world of computer technology.

7x24 automatic system monitoring

Customer network infrastructure is being monitored by our internal monitoring servers.

Helpdesk and remote support

Helpdesk to solve staffs’ computer issues by phone or remote support.

Managed security services

Keep monitoring and updating the virus patterns, Firewall settings, Windows Updates, etc.

Onsite support

Provide planned and unplanned onsite support

System documentations

Provide network diagrams, hardware & software inventory, system settings and configurations, performance reports, etc.

Dedicated portal site for customers

A dedicated portal site for customers to review the system documents, service logs as well as system reports.

Service review meetings

Regular meetings to review our service level and system performance, discuss how IT support process can align your business grow.

Package Prices
Standard Premium Inspection
case
Hourly Service (PC Only)
HK$ 4,500 per monthly HK$ 8,000 per monthly Per hour HK$ 3,000 HK$ 9,000 per yearly
Basic Services Free server Administration (include create user account, disable user, update user permission)
Free Management Report (include year network diagram, hardware and software inventory, broadband)
Server monitoring
Network monitoring
Server health checking
Health check report
Advanced Services Workstation routine checking
Routine checking
Status report
Free workstation inventory
Response time Service hour 2 hours on-site support & 3 hours remote 2 hours on-site support & 3 hours remote minimum 2-hour per on-site inspection 10 hours on-site (Min. 2 hours per visit) & remote support
Response time (Normal) Within 4 hours Within 2 hours Next business day Next business day
Response time (Urgent) Within 2 hours ASAP Next business day Next business day
On site request Next business day Within 4 hours Depend on schedule Depend on schedule
HK$ 700 per extra hour HK$ 600 per extra hour HK$ 2,000 per extra hour Nil
  • Basic Services:
    • Services include server maintenance, health checking, anti virus update, service monitoring and network device problem solving. Server installation, network infrastructure modification, adding new hardware do not include in this service planning.
  • Response time:
    • Service include setup workstation for new user, solving printing problem, server accessing problem.
    • Minimum half-hour per remote support (15 minutes or over must be counted as half hour Service)
    • Minimum 2-hour per on-site visit (15 minutes or over must be counted as 1 hour Service)

Standard

Details
  • Free server Administration
  • Free Management Report(yearly)
  • Server health checking (weekly)
  • Workstation routine routine checking
  • Routine checking
  • Free Workstation Inventory (yearly)
Remarks: Services include server maintenance, health checking, anti virus update, service monitoring and network device problem solving. Server installation, network infrastructure modification, adding new hardware do not include in this service planning.
Response time
Service hour:2 hours on-site support & 3 hours remote
Response time(Normal):Within 4 hours
Response time(Urgent):Within 2 hours
On site requestNext business day
Remarks:
  • Service include setup workstation for new user, solving printing problem, server accessing problem.
  • minimum half-hour per remote support (15 minutes or over must be counted as half hour Service)
  • minimum 2-hour per on-site visit (15 minutes or over must be counted as 1 hour Service)

Premium

Details
  • Free server Administration
  • Free Management Report(yearly)
  • Server monitoring
  • Network monitoring
  • Server health checking (weekly)
  • Free Workstation Inventory (yearly)
  • Routine checking
  • Status report
  • Workstation routine routine checking
Remarks: Services include server maintenance, health checking, anti virus update, service monitoring and network device problem solving. Server installation, Windows update, network infrastructure modification, adding new hardware do not include in this service planning.
Response time
Service hour:2 hours on-site support & 3 hours remote
Response time(Normal):Within 2 hours
Response time(Urgent):短時間內
On site requestWithin 4 hours
Remarks:
  • Service include setup workstation for new user, solving printing problem, server accessing problem.
  • minimum half-hour per remote support (15 minutes or over must be counted as half hour Service)
  • minimum 2-hour per on-site visit (15 minutes or over must be counted as 1 hour Service)

Remote support

Details
  • Workstation routine routine checking
Remarks: Services include server maintenance, health checking, anti virus update, service monitoring and network device problem solving. Server installation, network infrastructure modification, adding new hardware do not include in this service planning.
Response time
Service hour:minimum 2-hour per on-site visit
Response time(Normal):Next business day
Response time(Urgent):Next business day
On site requestDepend on schedule
Remarks:
  • Service include setup workstation for new user, solving printing problem, server accessing problem.
  • minimum half-hour per remote support (15 minutes or over must be counted as half hour Service)
  • minimum 2-hour per on-site visit (15 minutes or over must be counted as 1 hour Service)

Service Level Hourly(reactive service)

Details
  • No regular services provided
Remarks: Services include server maintenance, health checking, anti virus update, service monitoring and network device problem solving. Server installation, Windows update, network infrastructure modification, adding new hardware do not include in this service planning.
Response time
Service hour:10 hours on-site & remote support
Response time(Normal):Next business day
Response time(Urgent):Next business day
On site requestDepend on schedule
Remarks:
  • Service include setup workstation for new user, solving printing problem, server accessing problem.
  • minimum half-hour per remote support (15 minutes or over must be counted as half hour Service)
  • minimum 2-hour per on-site visit (15 minutes or over must be counted as 1 hour Service)
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